From our CEO

As COVID-19 made its way around the world, we witnessed an unprecedented disruption to global business and our daily
lives. Particularly hard hit was the travel and tourism industry, seeing airlines grounded and hotels and restaurants shuttered
for months. It was a truly humbling experience, one I have never before experienced in my extensive years of service and
one I will surely never forget.
Now that we see signs of life on the streets again and lights in our hotels and office buildings, I believe it is important to
take stock in what we have experienced as a global community by recalibrating our internal mindset and expectations going
forward. I know that I will be even more grateful for future sunny weekend getaways and exciting escapes with my family
and friends.
The experienced teams at InVision Hospitality in Thailand and Vietnam remain steady and
strong, ready to welcome you back starting July 1, 2020. By providing a warm and welcoming environment, whether it is
the bright spirit of GLOW or the elegance and charm of Mai House, our greatest
joy is making you smile. Over these past 4 months, we have missed your happy smiles and creating memorable experiences
for you to take home and share with loved ones.
The relatively low numbers recorded in Vietnam and Thailand are something for us all to be very proud of. It is by working
together as one community and doing our best to stay safe at home from the onset that we have emerged strong and can
begin to reopen our businesses.

We are resilient and we will get through this storm just like we sheltered from it — together.

Part of the reopening process involves complying with local government regulations and implementing our specialized
InSpired Health Promise hygiene standards and sanitation procedures to help keep you comfortable, healthy and safe
during your stay. Additional guidance from the World Health Organization (WHO) helps define our actions.

Our steadfast commitment to these standards and ensuring your personal safety and well-being are of the utmost
We will adapt to these challenging times and step bravely into the new future a bit wiser, much stronger and ready to
once again provide you with our very best in welcoming hospitality and inspired service.
May you and your families remain healthy and safe, wherever your travels may take you.

Guest Journey